Fairfield Electric Cooperative’s automated outage reporting system has worked extremely well for the cooperative. The system gives the cooperative the capability to take many outage calls at one time and process those calls much faster than it could by taking calls in person. The system uses Caller ID and if the cooperative has the member-consumers telephone number on record, the computer instantly identifies the account with all the information needed to dispatch crews.

The cooperative understands most members don’t like to call an automated system or talk to a machine, but this is the only way we can process and analyze so many calls. The speed at which it gives us outage information is a major advantage. The system identifies the account that is out of power instantly, giving the dispatcher all the vital information needed, such as the substation, circuit, breaker number, map number and address. With this system, there are fewer busy signal, less waiting and faster restoration of power.

The system relies on having the correct phone number for each account. Please take the time to verify or add the telephone number shown on the return bill stub portion of your electric statement. You may also call this information in during regular business hours.